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I would like to thank you so much for your helpful and efficient service regarding my order.  The shoes are beautiful, very comfortyable and the dye to match colour is amazing.  Thank you for always being so helpful and efficient, and particularly when I made telephone enquiries.  The shoes arrived in good time for my dress fitting last week and now I am looking forward to wearing them at my friend's wedding in 4 weeks time.  Thank you once again.  Pat Bull

I would just like to say that my lovely ivory wedge sandals arrived this morning. I was very pleased with the care and trouble that was taken over the packaging. My sandals are absolutely beautiful, they are exactly as pictured on the website and for me the fit is perfect.They are as described on the tin Elegant and I know will complement my dress perfectly. Ordering the shoes on line was easy and I was kept informed about the shipping information, until they arrived this morning. Excellent customer service. I will most certainly recommend Elegant steps to family/friends and well anyone. 10/10 :) from Jayne Noctor soon to be Ward

Thank you so much for my lovely dye matched shoes - they are perfect and the colour is beautiful! The care and service you provided felt very personal, I don't know how you do it all for such a reasonable price. I will definitely recommend you to my friends, and to my sister who is getting married in May.  Best wishes Karen

I wanted to send an email with a big thank you for my recent order.  The shoes are obviously gorgeous, but your customer service, fast shipping, and efficieny were outstanding; things that are all hard to come by in the USA.  I would not hesitate in ordering from you again!

I just wanted to drop you a line to say THANK YOU for the amazing work that you have done to find a colour match for my wedding dress and shoes.

As you l recall, my dress is an unusual colour and a 'two tone' material. The colour that you have matched for my shoes is PERFECT. And the quality of the dying is better than I could have hoped for. It's immaculate.

Thank you for sending a swatch for my approval before dying and for dying the shoes so quickly when I gave the go ahead.

To be honest, I didn't really know what to expect but couldn't have hoped for a better outcome.

Thanks again and best wishes

Jane Richardson

Amazing customer service, nothing is too much trouble.Fab staff and great choice. Thank you :)

Hi, Id just like to write after I travelled up to visit you from sheffield! I was about to give up with the shoes and walk down the aisle barefoot! But, after seeing you in wedding ideas magazine I thought I mayas well see what the hype about Elegant Steps was! The journey was 2 and a half hours long and even if i hadnt found anything i liked it would still have been worth the trip! The staff were amazingly friendly and helpful and not at all pushing for a sale! However , not only did I fall in love with some shoes the second I walked through the door, i also went home with a tiara and a gorgeous necklace and earing set! Im so grateful to you, keep up the advertising!! :) xx

- Emma Verity Eddershaw

I do not know what the wedding world did without thsi place!!!! Just bought my wedding shoes from here they are gorgeoussssss!!!!! staff are lovelyyyyyy and choice ! WOW!!!!!! they do EVERYTHING!!!!! Thanks Elegant steps!! :-)) xxx
- Lisa Duckett

I bought a pair of shoes for my wedding from you as they looked ideal for my dress plus were discounted. When I arrived home from my holiday to find them I was so excited I tried them on before even unpacking and they are absolutely perfect and go superbly with my dress!! I'm so pleased with them. Thank you so much ..... Roll on 17 August 2013. x
- Kathryn Wighton

Hello, I just wanted to thank you for the excellent service I received from you. From the moment I went into your shop, you were organised, efficient and really helpful - nothing was too much trouble. I hate shopping for shoes, but it was s
uch a seamless experience and you dyed the shoes perfectly to match my bridesmaid's dress. Riannan was so helpful in your shop and Monika kept me up to date with the dying process, even sending out a swatch to check I was happy with the colour. This is exactly what good customer service is - and your company encompasses it. Thank you.
Helena Broad 



Just wanted to thank you for doing such an amazing job on the colour matching of my wedding shoes. As you will see from the attached photos they were perfect.

Thank you

Nikki Beswick

To Everyone at Elegant Steps

Thank you all for your excellent services in the run up to our wedding! My pink shoes were perfect and were a big talking point!

Helen Molyneux

Hi Claire

I just wanted to say a BIG THANK YOU for the shoes and bag you dyed they were fantastic.

I didn’t know what to expect but when i received them I was over the moon and the colour was just perfect.  I would not hesitate to recommend you to any members of my family or friends.

Once again thank you and all being well the wedding will be a huge success on 10th July.

Yours sincerely
Jackie Woods

Hi Claire

I just wanted to say a BIG THANK YOU for the shoes and bag you dyed, they were fantastic.  I didn't know what to expect but when I recieved them I was over the moon and the colour was just perfect.  I would not hesitate to recommend you to any member of my family or friends.  Once again thank you.

Yours sincerely

Jackie Woods

Dear Elegant steps team.

I just had to e-mail to say:
Wow... what wonderful service! It is nice to know that companies such as yours still exist.
Attention to detail, prompt delivery and beautiful products.
I received my gorgeous Gabriella & Lucido bridal shoes earlier this week. I found them on in your sale and I’m just absolutely chuffed to bits with them! 
Plus having not splurged my whole wedding shoe budget, I’m pretty certain I’ll be back soon to choose some other lovely accessories.

Kind regards


My future daughter in law, Danielle, ordered the beautiful Belle Tiger shoes from our local bridal shop in Walton on Thames on 24/4.  Having been given a variety of excuses over the period, even yesterday they couldn’t guarantee that she would have the shoes before her wedding day on 20/6 and offered all sorts of alternatives in varying shades and heel heights – claiming that they wouldn’t really be seen anyway!  

Danielle was distraught.  

I saw your site on the internet and  spoke to a very helpful lady on your 0844 number, who advised that you had these in stock and that I could have them within 3-5 working days.  I placed an order.

You can imagine my surprise and complete delight when at 7.40 this morning the postman delivered the shoes.  

Thank you so much – your service is exceptional and I’d have no hesitation in recommending you!

Best regards

Sue Kershaw

Dear Hazel,
Just a quick note to thank you so much for getting my shoes to me earlier than I expected, I love them! They fit perfectly and the packaging and delivery are all beautiful.
I can't wait to wear them now.
Kind regards & thanks again

Just to say thanks for a super job you did of matching my 2 swatches and dying
2 pairs of shoes and a handbag.
Kind regards

Mrs Sue Turner

thank you, they are perfect!

Rachel Cusden

Dear Claire
With regard to my order with you (No: 25202) I would like to thank you for an excellent service.Having applied a second coat to my shoes and handbag the colour is now perfect, thank you.
I found your service to be professional, efficient and quick, which is definately what is needed around the time of important events like weddings.I would certainly reccomend you to family and friends in the future.
Many thanks
Chris Baguley

What a great service, I am so pleased with the website and the overall customer experience that you offer.

Kathryn Kerr

I love my shoes, they are perfect, i will recommend you to my nealy married friends for sure.

Debbie Lovell

Good morning, just thought i'd inform you that my order has arrived safely, the shoes and handbag match brilliantly.  Thank You for speedy delivery.
Mrs Wallace


All now received. Thank you very much. The shoes are beautiful!

Kind Regards,
Lynne Hills


I have just taken delivery of the above amazing shoes, I would just like to
thank you for a very prompt service, as only receive email yesterday to say
they have been dispatched and they arrived the next day!!!! The shoes are
amazing, and I can not wait to wear them on my big day!!

Thank you again.

Sarah Palmer 

Hi Jayne,

I received my ribbons yesterday. Many thanks for all your attention, you have been very helpful and a pleasure to deal with.

Lisa Welsh

Dear Elegant Steps Team
I would just like to say, thanks for your speedy and very helpful service!  I am over the moon with my wedding shoes and I can't wait to wear them! I will be recommending your website to all my friends its fab!
Thanks again
Lee-Anne Smith

I just wanted to say thank you.  My shoes arrived today and they are incredibly beautiful!  Thank you for the great customer service and quick delivery.  I assure you that I will be recommending others to your site.
Sincere thanks,

Sarah Reichow

Dear Elegant Steps-team,

thank you so much for your wonderful work in such a short time frame!

You got yourself a happy customer ;-)

Best regards

Joerg Klatt

Just a quick email to say a very big thank you for the shoes and bag I bought from you and had dyed. They are perfect, I'm thrilled! I will definitely be using you again. Thank you for the care you obviously took in dying them, and for the advice when I originally bought the white shoes and ivory bag which wouldn't match. The items were brilliantly packaged too!
Thanks again, I really am so impressed by the service and quality. Your staff really are excellent!
Kind regards,
Rachel Phillips

I visited your shop in Oxton with my daughter (18) and best friend (46) last Saturday…we are having a civil ceremony, informal but elegant with no pink and frothy bridesmaids or a white bride!! 
Zara was so helpful and made sure that each of us chose the right shoe, right heel height and matched to the right colour…wonderful service and all on a really busy Saturday afternoon,
We cant wait to see the finished, dyed, shoes now!
Thank you so much
Julie Done

Hi all,
thank you for the prompt service.
The wedding shoes are beautiful.

Many thanks
Sharon Williams:)

Good morning

Can you please let Carol know that my shoes and bags have arrived safely and fit perfectly!!.

Thank you for your great assistance with these.

Yvonne Head

Dear Sirs
The shoes arrived on time however I have had to return them as they were not suitable but I would like to thank you for all your kind assistance in this matter, the shoes should arrive with you today,
Lynne Calder

Dear Elegant Steps Team

Thank you for all your help.  The shoes I have kept are perfect.
The service you offer is so easy to use and all my questions answered along the way.

Many thanks once again
Kind regards
Jo Ives

I just wanted to let you know I have received my size 5 and a half frilly shoes. They are absolutely gorgeous and I can't wait to wear them on my wedding day. I would like to take this opportunity to say thank you to the team, especially Diane for helping me to get the perfect fit from my perfect shoe. I found the company to be very helpful. Thanks again.

Carrie Preece

Dear Diane
The shoes fit perfectly and they look lovely with my dress. Thank you so much for all your efforts in helping me get the right shoes for my wedding.  
Kind regards

Hi I purchased a pair of Nona Shoes from the Touch Up collection and had
them dyed to the claret colour off your swatch board. 

They arrived on Friday and I want to give everyone in the shop a big big
thank you. I was in a total mess when I arrived at your shop last
Saturday (23rd May) after my original pair of shoes got ruined elsewhere. I was
only expecting them today (1st June) and was absolutely made up when
they arrived on Friday. 

I wish I had found you as soon as I started looking for my shoes as you
would have made this whole experience a lot easier.

I can not possibly thank you enough for my gorgeous shoes. 

Thank you once again. I will be back to you if I am in need of shoes
again and will definitely be recommending you to friends and family.

Thank you 

Kirsty Robinson

Dear Ms. Carol, 

Thank you very much for your kind care referring to my case. My great appreciation for your endeavour. 
The solution with the courrier service is just in my favor. 
I am very looking forward to have the shoes soon. And once again thank you very much for the superb service of you and your team!

Best regards, 

Shiny Chang

Thank you for helping me choose my lovely shoes they were brilliant and let me dance all night.

Alison Williams

Hi Diane,
The shoes arrived today, and they are perfect.
Thank you so much for all your help getting hold of all 3 pairs!!
Kelly Green x 

I just wanted to say a big thank you for your excellent service.The shoes and bag are beautiful and the colour is an exact match.
You were very helpful to me when I rang to change the colour and I would like to thank you again for your patience and understanding.

Best Regards 
Denise Farnsworth

To Mike and Claire at The Colour Studio
You did a great job - thank you!
Jacqui Riquez

Good morning,

Thank you very much for the excellent and speedy dying of my chosen shoes, and for being so obliging in processing an order for 6 pairs when only one pair was to be chosen! You have been most helpful when I've called. I would recommend you to any bride-to-be!

Thank you again,
Kate Lewis (Surrey)

Shoes and bag are great, and shoes fit perfectly. Many thanks to Tracy for all her help on the phone.  Fantastic customer service.

Kind Regards,

Angela Lamb.

Hello! First of all I´d like to thank you for your brilliant customer service! Last week Someone from your staff called me on my home telephone number, I think it was Carol; to find out about my details. It has never happend to me before that a company from abroad calls me to speed things up! Wow, many thanks!

Daria Turesson

Just a quick email to thank you for your excellent service. I have received my bag and shoes very promptly and they are just what I wanted. I will be recommending your site to everyone I know.
Thanks again.

Mrs Carol Killworth.

Fantastic service, lovely shoes - thank you!

Carol Skates

HI !
It's Assya and I want to tell you thanks a lot, the shoes it's very beautiful and I'm very very happy!!!!!
You're the best!!!!
Seen you son!!! Bye
Assya Razzouk


Many thanks for all your help with my order. The shoes are absolutely gorgeous and I can't wait to wear them!

Best wishes,


Thank you very much for sending the Keira shoes.  I have kept the size 3 and returned the size 4.  Thanks very much for the efficient service and helpful manner on the phone.  I have recommended Elegant Steps to my friends.

Joyce E. Cameron

Dear Elegant Steps,

I picked my wedding shoes up from post office yesterday evening and I want to thank you very much. They are briliant! I am so lucky that I came across to you! I will advise your shop to all my bride to be friends. ;D Thak you very much.

Kindest regards,

Lenka Kucerova 

Hi just to say a BIG thank you for the great service you have given us my daughter is getting married June 13th 2009, you have a great selction of shoes.
From buying the shoes to the colouring of the shoes it has been great.

        Thank you very much
        Mrs M Herrick

Hi Carol

Many Thanks to all of you at Elegant Steps.

I have my first dress fitting next week in Scotland and was starting to panic about my shoes.

Many Thanks for your excellent customer service.

Teri Findlay


I received this order yesterday. Thank you for the excellent service you made it a really easy and pleasant purchase. I wouldn't hesitate to order from you again.

Kind Regards,
Kate Brookes


Thanks so much!  It has been truly pleasurable working with Elegant Steps.
I appreciate all of your help.

All the best,
Penny Coleman

Hi all
Just wanted to say how impressed I am with your service.  I was having trouble finding ivory shoes with a 2" heel and closed, round toes for my wedding (I really didn't want the pointy toes that seem to be everywhere in wedding shops!).  Then I found the else metropolitan on your website and ordered them online on Saturday.  They have just arrived, incredibly quickly, and not only are they perfect (so I won't be returning them!) but it's so rare to find online businesses who make life so easy for their customers, with clear instructions about trying the shoes and everything I would have needed if I had wanted to exchange them.
Thank you.
Kate Morfett

Dear Sir/Madam,
I received my wedding shoes yesterday and wanted to write to thank you for such an excellent service from start to finish.
I am absolutely delighted with my purchase - the shoes are exactly what I was looking for and are so comfortable and I got them at an excellent price.
I could see the care and attention that was taken in packing the shoes and they arrived to my house in Ireland so fast after ordering the shoes last week - I just had to write to thank you very much and I will recommend you to friends in the future.
Best regards,
Elaine Harvey

Just a note to say thank you very much! My shoes were delivered to work on Friday morning! I love them! They are even more stunning in real life!! 
Excellent service from yourselves both with communication and delivery! Won't hesitate to recommend you to friends and family!! 
Thank you. 
Vicki Sunderland

Hi Elegant Steps,

I am just writing to say thank you so much for the lovely shoes, they are beautiful and thanks for sending them back so quickly.  

Thanks again for all your help.

Kerry Bower and John Queenan 


My sincerest thanks - what wonderful customer service! You are a pleasure to deal with. Have a wonderful weekend.
Julia Fisk

Thanks for your efficiency, I'll definitely recommend you!
Rebecca Ray

Dear Elegant Steps,
I just wanted to send a quick email to thank you all for your help with me getting my shoes and garter for my wedding. Even though I never came into the shop all the ladies I spoke to on the phone were extremely helpful and friendly and pulled all stops to help me.
I will definitely recommend you to any of my friends.
Thanks again
Nicole Jordan

Just received my shoes, they are perfect, thank you!

Helen Lines

Thanks very much for my Benjamin Adams bridal shoes which arrived today, the service has been great, I was kept informed at every stage and they arrived quicker than I expected..... thanks, they feel amazing on!!!!!

Donna Malone

I would like to thank you for the lovely job you did dyeing my shoes black.
Very many thanks.

Christine Willison

Awww thank you so very much for a fantastic service.
Kind regards Mandie Paxton x 

Just writing to say thanks for the great service the shoes arrived on Friday and fitted perfectly.
Thanks again
Theresa Darcy

Shoes arrived in time!! Great service! Lovely shoes.  Many thanks.

Mary Smith

Hi there,
I have received my shoes and they are lovely. Thanks to you and the team.

Karen Francis

Dear Jane & Diane,

Just wanted to say thanks again for all your help this afternoon.Will certainly recommend you to my friends and sisters who have communion coming up. Great customer service!
Kind regards
Claire Davenport

Dear Dispatch Team.
I received my lovely shoes, today they are fab and ready to be dyed for my son's wedding in August, I have a friend I will show the site to and order a pair also.
Once again Thanks M8

Karen Wilson

Dear Team of Elegantsteps,

Last week your package has arrived. The shoes and the bag are wonderful and the colour fits perfectly. I have never thought that everything will work so easily. Thank you very much for these beautiful and comfortable pair of shoes. They will make my day!

Kind regards from Munich,

Alexandra Braun

hi, received my shoes today- thanks for your speedy exchange. this pair is perfect and i appreciate your excellent customer service, thanks again.

Gillian Kinnear


I just wanted to say thankyou for the shoes I recently ordered from your shop.  Not only did they arrive before my fitting on Saturday but they are absolutely beautiful - just what I wanted! 
Thankyou again for making sure they arrive on time!

Vicky Isaacs

hi just wanted to say thanks for helping me find my perfect shoes!! i visited your shop and was really pleased with the service you gave didnt rush me and were very helpful. i've been recommending you to everyone! thanks again

Vicky Haslam

Good Morning
I would like to firstly thank you so much to the very professional staff you have working for you especially a young lady named Chloe!!
I am now looking for a hat to complete my outfit you helped me beautifully with my shoes and handbag for which I am very pleased in deed with, you did an excellent job! Thank you very much.
Looking forward to hearing from you.
Kind regards

Carol Britton

Carol, thank-you very very much for all your help.
I hope you have a lovely weekend!
Jo :)

Joanne Turley

A much belated thank you needed for our jewellery sets! They are absolutely stunning, and came into great use at the Christmas do! 
Hope your business is coming along well. The website looks great.
If you do need either Gill or myself again, please do not hesitate to ring at any time. It was an absolute pleasure and would love to hear from you again.
Many thanks once again,
Paula and Gill

Hi there,
I received the shoes this morning. 
Thanks for such a speedy delivery.
Kind regards,

Alouisa Henderson

Just a note to say thank you, you have a great website. I have received the new items and they are just perfect! 
Thanks Again

Suzanne Fraser

Dear Sir

I have now received my order and am very pleased with the shoes. Thank you.

Tracey Pearcy

I am thrilled with the shoes they fit perfectly.
many thanks
Julie Cella


I just wanted to let you know that I received my shoes yesterday and they look great.  They fit too, so now all I have to do is learn to walk in them!

Many thanks.

Best regards,

Kirsty Ferguson

Dear Elegant Steps
Thank you so much for returning my shoes so quickly!  Receipt number 11166, shoes Lisa.
I am absolutely thrilled and so impressed by the Elegant Steps service.  Chloe phoned me the day she received my shoes to let me know that you received the shoes safely.  Thank you so much for dying my shoes so quickly and returning to me within 7 days.  This is an excellent servcie and I'm so happy with the colour result.  I will certainly be recommending Elegant Steps to my family and friends.  
Thanks again, you certainly took the stress out of getting a pair of wedding shoes for me that not only fit but also dyed to match my dress.
All the best,
Daria Jones


Just letting you know that my bridal shoes arrived yesterday and I am absolutely delighted with them, they fit perfectly!
I just want to forward my appreciation for your excellent service and the prompt supply and delivery of them.

Many Thanks Again!

Lorraine Byrne

Thank you, my shoes have arrived and look great!

Warm regards,

Nicola Beadle

I wanted to let you know that I received my shoes on Friday and they were dyed perfectly! I am so pleased and would like to thank you for your excellent service.
Best wishes
Suzanne Freeman

i just recived the wedding shoes i ordered. 
Thank you very much, the shoes are wonderfull and they match very well with my wedding dress. 
I have been very happy to buy this shoes in your shop, i wish to buy some other item in future.
Best regards.

Linda Quaresima

I just wanted to say thank you for the beautiful bracelet that arrived in the post over the weekend. I only ordered it on Friday and it arrived the following day – very impressive!. It was beautifully packaged and the bracelet itself is stunning (Diana bracelet £24.95) – classically beautiful and will match my other pearl bridal jewellery.

I spoke to Pam on Friday and she was very efficient – she got back to me without delay (I wanted to know more details about the item) and was very friendly. I won’t hesitate to order from you again and thanks so much for your excellent customer service.

With Kind Regards,

Julie Miles

My elder daughter was delighted with her prom shoes from you and did not suffer the agonies of many of her friends with their shoes.  Thank you for all your help.

Your sincerely

Andrew Robertson


I received my exchanged order today and they fit perfectly.  Thank you so much for all your help and advice.

Miss Owen

The shoes arrived as promised and they are perfect, thank you so much for an efficient service.


Eve Wilson


I have received my order today from you by post, an ivory pair of Amelia shoes and a Rainbow Couture handbag that you have also dyed for me.  I would like to thank your staff, who over the last couple of weeks have been very helpful when I have been very stressed about ordering the right shoes and bag and having them dyed for my daughters wedding in a couple of weeks time and also to Claire the colourist who was very helpful when talking about decoration for the bag.

I am very pleased with both the products and I am looking forward to wearing them on my daughters wedding day.

Thank you once again for your help and assistance in these purchases.

Dawn Dearden

I just wanted to say thank you so so much for the beautiful shoes, they are a perfect colour and look beautiful. My local little wedding shop in sudbury, suffolk are so impressed and they do not dye shoes themselves so have taken your details and will be recommending you to all of their customers!!!  Hope this brings you some new business.

Thanks again

Cara Cairns

To everyone at Elegant Steps

I just wanted to thank you all so much for your wonderful service and advice in arranging my wedding shoes.  I collected them all yesterday and can't believe how well the colour matches the dresses!  My own shoes are the perfect shade of hot pink, just how I wanted them and I can't stop sneaking a peak at them every 5 minutes!!!

We came to you for my sisters wedding 3 years ago and my friends wedding last year, everyone is always so friendly we can't help but keep coming back.  We will certainly continue to recommend you to everyone we know!

Thank you for providing such an exceptional service.

Your sincerely

Helen Butcher

To Claire

With greatest thanks for the practically perfect colour match.


Sandra Dempsey

I would like to thank you for your prompt and efficient service for my order.

The bride to be, my daughter and her bridesmaids are delighted with the shoes we have purchased from you and you have dyed them a perfect match.

We will certainly be recommending Elegant Steps.

Thank you once again.

Yours faithfully,

Kathleen Nicholson

If you wish to appear on this page, please send us a picture of you and your shoes and tell us what you thought of our service.