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Ordering You can place your order via the simple to use web ordering system or you can telephone or visit our shop (see contact page). If you cannot find a particular item you are looking for or need advice please telephone us and we will be pleased to help. As we are a shop, we have experience in trying shoes and lingerie on real people and can advise which items may suit if you usually have trouble finding shoes or lingerie to fit. Delivery We can ship worldwide. Our delivery costs are: UK: £3.95. Europe: £10. Rest of World: £15. Delivery within the UK is the same price no matter how many items are ordered. For delivery outside of the UK, the price quoted is for approximately the weight of one pair of shoes. If the weight of your order exceeds this weight we will contact you to advise of any additional postage to be paid or give you the option of revising your order. We aim to deliver within 10 working days if the items are in stock but most often sooner. Some brands of shoes are imported and may take up to three weeks for delivery if not in stock, these brands include Dyeables, Touchups, Colorful Creations, Nina. Payment Methods You can pay by all major credit and debit cards. Payment is taken at time of ordering through our secure payment gateway - Protx. Returns Policy Should you be unhappy with your purchase, you may return it for a full refund minus the postage and packing cost provided they are returned to us in the same perfect condition that they were dispatched in. All packaging must be in tact including bags, tissue paper etc. All labels and tags on lingerie must remain on the items. If you wish to return any items for a refund or exchange they must be returned to us within 14 days of you receiving the order with our returns form filled in. Goods received back outside of this timeframe will not be entitled to a refund and you must arrange collection at your expense to have the goods returned to you. We suggest you use an insured mail service to ensure that the goods arrive back in guaranteed time and condition. Refunds will be given using the same method of payment originally used to purchase the goods minus the postage and packing cost within 30 days of us receiving them. Goods paid for by credit/debit card will be refunded to the same card. EXCHANGES When returning an item for an exchange, we will NOT charge additional postage to send the new item out unless it is subsequently returned. This only applies on orders within the UK. Overseas exchanges will be charged at the standard applicable rate. BULK ORDERS OF TWO OR MORE ITEMS Elegant Steps is an actual shop therefore we have a mass of experience with all our items of both shoes and lingerie and know what styles suit and fit different sizes and shapes of feet and people for all our shoes and lingerie. If you wish to have some assistance in placing a volume order, please contact us and we will help you decide which shoes or lingerie will be suitable for you. We reserve the right where postage has not been incurred, to charge the postage on a returned item if postage has not been charged at the initial stage of ordering, or if minimum postage charges have been applied at initial ordering, we reserve the right to charge these additional postage charges we have incurred if items are returned without any purchase being made. We want your items ordered to be perfect for you on your special day, therefore encourage you to contact us if you need assistance. All items are fully inspected by us before they are sent out. Any shoes returned which have evidence of being worn without foot socks or scuffed/pitted soles due to not trying on a carpeted surface are not deemed suitable for return. You must take care when trying items of clothing on including lingerie and t-shirts, not to get any stains from makeup etc on them. Briefs and thongs must not be worn against the skin but tried on on top of your own clothing. Returns for hosiery will not be accepted if the packet has been opened. Any item which is returned and not in the same condition it was dispatched will not be accepted back and you must arrange collection at your expense to have the goods returned to you or a suitable restocking may be offered. SALE ITEMS Whilst our sale items are displayed in good faith, we regret we are unable to guarantee availability because of limited styles and sizes and the fast turnover of these styles. Please be aware that if it does not state how many styles are available in one size it is usual there is only one. Please do not order more than available. If in doubt we advise you to contact us direct to check availability of your perfect sale shoe. Our web site is updated every 48 hours and if an item is not available we will endeavour to contact you at our earliest convenience. Refunds of items not available will be processed in the same way as our conventional refunds (see above for further information). Promotion codes will not be applied if you have any sale items in your basket. In the unlikely event that an item arrives to you faulty or damaged, please notify us within 3 working days of receiving the goods and will arrange a replacement to be sent out to you and return of the faulty goods. Please note we are unable to accept returns for the following items unless found faulty: FootPetals for hygiene reasons. Party Feet for hygiene reasons. Earrings for hygiene reasons. Jewellery and tiara sets containing earrings. If you are unsure whether the set will be suitable please contact us and we can send the earrings at a later date. Dyed Items Made to order products (i.e. shoes made in your own material, shoes jewelled to your specification, customised t-shirts) These conditions do not affect your statutory rights.