If you placed your order before 2nd January 2011 please see our old terms and conditions.

ORDERING
You can place your order via the simple to use web ordering system or you can telephone or visit our shop (see contact page). If you cannot find a particular item you are looking for or need advice please telephone us and we will be pleased to help. As we have a shop as well as our internet business, we have experience in trying shoes on real people and can advise which items may suit if you usually have trouble finding shoes.

CURRENCY
Your card will be charged in UK Pounds Sterling.  Our currency converter is only a guide for your convenience and will not be the exact amount charged by your card provider.

DELIVERY
Items are dispatched within 1-10 working days, please select the required delivery option.

We aim to deliver items the specified timescales, but it is sometimes impossible to stock every style in every size as turn over of styles if fast.  In addition, some brands of shoes are imported and may take up to three weeks for delivery if not in stock, these brands include Dyeables, Touchups, Colorful Creations.  Please allow longer if your order is being shipped internationally.  If your items are delayed we will inform you at our very earliest convenience.

Please note customers who try to avoid postage charges by placing multiple orders to the same address for the same sizes for trying purposes may result in the order being cancelled (see bulk buying.

PAYMENT METHODS
You can pay by all major credit and debit cards. Payment is taken at time of ordering through our secure payment gateway - Sage Pay.

RETURNS POLICY
Should you be unhappy with your purchase, you may return it for a full refund minus the postage and packing cost provided they are returned to us in the same perfect condition that they were dispatched in. All packaging must be in tact including bags, tissue paper etc.  If you wish to return any items for a refund or exchange they must be recieved back with us within 14 days of you receiving the order with our returns form filled in. Goods received back outside of this timeframe will not be entitled to a refund and you must arrange collection at your expense to have the goods returned to you. We suggest you use an insured mail service to ensure that the goods arrive back in guaranteed time and condition. Refunds will be given using the same method of payment originally used to purchase the goods minus the postage and packing cost within 30 days of us receiving them. Goods paid for by credit/debit card will be refunded to the same card. Return postage must be paid for by yourself.

All items are fully inspected by us before they are sent out. Any shoes returned which have evidence of being worn without foot socks or scuffed/pitted soles due to not trying on a carpeted surface are not deemed suitable for return.  Returns for hosiery will not be accepted if the packet has been opened. Any item which is returned and not in the same condition it was dispatched will not be accepted back and you must arrange collection at your expense to have the goods returned to you.

EXCHANGES
When returning an item for an exchange, you will receive free postage on our bronze service for up to three pairs of shoes. Any further items in addition will be charged at the standard rate. If you require your exchanged items sending via a faster postage method you will be required to pay the relevant charge, please indicate this on your returns form. This only applies on orders within the UK. Overseas exchanges will be charged at the standard applicable rate.

BULK ORDERS OF TWO OR MORE ITEMS
Elegant Steps is an actual shop therefore we have a mass of experience with all of our shoes and know what styles suit and fit different sizes and shapes of feet. If you wish to have some assistance in placing a volume order, please contact us and we will help you decide which shoes will be suitable for you. We want your items ordered to be perfect for you on your special day, therefore encourage you to contact us if you need assistance.  Should you wish to order multiple pairs for trying purposes, our maximum allowance is 6 pairs at one time.  If you have a specific requirement for more than 6 items (ie more than 6 bridesmaids) please contact us and we will be able to reach an agreement.

Please note customers who try to avoid postage charges by placing multiple orders to the same address for the same sizes for trying purposes may result in the order being cancelled.

PACKAGING THE ITEM FOR RETURN.
Please package the items you are returning the same way they were sent. Product boxes (i.e. shoe boxes) must be protected with an outer corrugated box. Do not wrap the original items in packing paper, as it is preferred to re-use original packing box the items were dispatched to you in. Product boxes returned damaged cannot be accepted for return.  Please ensure all original packages, tissue paper and plastic bags are also returned.  Don’t forget to attach the relevant postage to the parcel.

SALE ITEMS
Whilst our sale items are displayed in good faith, we regret we are unable to guarantee availability because of limited styles and sizes and the fast turnover of these styles. Please be aware that if it does not state how many styles are available in one size it is usual there is only one. Please do not order more than available. If in doubt we advise you to contact us direct to check availability of your perfect sale shoe. Our web site is updated every 48 hours and if an item is not available we will endeavour to contact you at our earliest convenience.  All of our sale items are usually discontinued and are not able to be ordered in in additional sizes.  Please note that all of our items are of a good standard, but please allow for a small amount of possible wear and tear if the item has been tried in our store (only with hygeine footsox and carpeted surface), and possible slight box damage, and have been priced accordingly.  This does not make the item faulty in any way.  Refunds of items not available will be processed in the same way as our conventional refunds (see above for further information). Promotion codes will not be applied if you have any sale items in your basket.  If unhappy with your SALE PURCHASE, they must be returned within 14 days as items recieved over this date will not be accepted and will be returned back to the customer.

CUSTOMISED ITEMS
Items which have been customised to your specification, i.e. dyed items, hand jewelled items or items branded with the date of the event are non-refundable.

FREE GIFTS
If you take advantage of our price match policy and subsequently return the item, you must also return the unopened free gift. Failure to do so will result in the cost of the gift being subtracted from the refund.

FAULTY OR DAMAGED
In the unlikely event that an item arrives to you faulty or damaged, please notify us within 3 working days of receiving the goods and will arrange a replacement to be sent out to you and return of the faulty goods. We will refund up to the value of 2nd Class postage in the UK and ask you to obtain proof of postage from the Post Office. 

Please note we are unable to accept returns on the following items unless found faulty:

• Earrings for hygiene reasons.
• Jewellery and tiara sets containing earrings. (If you are unsure whether the set will be suitable please contact us and we can send the earrings at a later date).
• Dyed Items (we advise you try for size prior to agreeing to dye).
• Made to order products (i.e. items made in your own material, items jewelled to your specification).
• Childrens socks (unless the packet is unopened)
• Hoisery (unless the packet is unopened)
• Umbrellas (unless the plastic seal is unbroken)

These conditions do not affect your statutory rights.