Should you be unhappy with your purchase, you may return it for a full refund provided they are returned to us in the same perfect condition that they were dispatched in. All packaging must be in tact including bags, tissue paper etc.  If you wish to return any items for a refund or exchange they must be received back with us within 14 days of you receiving the order with our returns form filled in. Goods received back outside of this timeframe will not be entitled to a refund and you must arrange collection at your expense to have the goods returned to you. We suggest you use an insured mail service to ensure that the goods arrive back in guaranteed time and condition. Refunds will be given using the same method of payment originally used to purchase the goods minus the postage and packing cost within 30 days of us receiving them. Goods paid for by credit/debit card will be refunded to the same card. Return postage must be paid for by yourself.

Any postage and packaging costs initially paid will not be refunded.

We do not charge any restocking fee for goods returned.

PACKAGING THE ITEM FOR RETURN.

Please package the items you are returning the same way they were sent. Product boxes (i.e. shoe boxes) must be protected with an outer corrugated box. Do not wrap the original items in packing paper, as it is preferred to re-use original packing box the items were dispatched to you in. Product boxes returned damaged cannot be accepted for return.  Please ensure all original packages, tissue paper and plastic bags are also returned.  Don’t forget to attach the relevant postage to the parcel.

FREE GIFTS
If you take advantage of our price match policy and subsequently return the item, you must also return the unopened free gift. Failure to do so will result in the cost of the gift being subtracted from the refund.

In the unlikely event that an item arrives to you faulty or damaged, please notify us within 3 working days of receiving the goods and will arrange a replacement to be sent out to you and return of the faulty goods. We will refund up to the value of 2nd Class postage in the UK and ask you to obtain proof of postage from the Post Office.

Please note we are unable to accept returns for the following items unless found faulty:

FootPetals for hygiene reasons.
Party Feet for hygiene reasons.
Earrings for hygiene reasons.
Jewellery and tiara sets containing earrings. If you are unsure whether the set will be suitable please contact us and we can send the earrings at a later date.
Dyed Items
Made to order products (i.e. shoes made in your own material, shoes jewelled to your specification)

If you placed your order before 2nd January 2011 please see our old terms and conditions for our returns policy.